SAN ANTONIO (June 17, 2019) — Harland Clarke, a leading provider of omni-channel, customer engagement solutions, has been recognized as the Best Outsourcing Provider by the International Customer Management Institute (ICMI) as part of its Global Contact Center Awards program. This accolade recognizes Harland Clarke’s excellence in delivering best-in-class contact center solutions that provide a competitive differentiator for its clients.
The ICMI Global Contact Center Awards Program is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry.
“The winners of this year’s ICMI Global Contact Center Awards have showcased their commitment to excelling the contact center and customer service industry through their innovative ideas, hard work, and passion to provide excellent service,” said Erica Marois, Content and Awards Manager, ICMI. “I am excited to watch the professionals and teams honored with this year’s awards continue to excel in our industry.”
Acting as an extension of its clients’ teams and brands, Harland Clarke touches 20 million consumers and businesses a year across its four U.S. based contact center facilities. The company’s more than 1,000 skilled contact center specialists provide a personalized experience for their clients’ customers during high-impact change events, including digital banking conversions, as well as mergers and acquisitions. They also help drive results through inbound and outbound marketing, custom campaigns, lead generation, new customer onboarding and ongoing programs augmented with staffing and management oversight.
“Our team responds to millions of contacts annually via phone, email and web chat, offering multi-lingual, live agent support. What sets us apart is the level of service we deliver through each of those channels,” said Tracy Gudmundson, Vice President, Contact Center Operations, Harland Clarke. “We are thrilled to be recognized for our commitment to providing end-to-end support with a superior service standard that deepens customer relationships.”
Harland Clarke’s Contact Center Solutions facilitate high-touch engagement in whatever capacity is needed based on the client’s unique needs. This collaborative method helps clients cultivate positive customer experiences that build satisfaction and loyalty.
“To be recognized by ICMI is affirmation that our approach to providing the highest level of meaningful customer engagement on every call we take or make on our clients’ behalf truly matters, and will continue to be a key differentiator for us in the marketplace,” said Terri Panhans, Vice President, Contact Center Solutions. “We understand our clients’ relationships are critical. Our commitment to operational excellence ensures their customers receive a seamless, consistent experience at every touchpoint.”
Harland Clarke received the award at the ICMI Contact Center Expo held May 13-16, 2019 in Ft. Lauderdale, FL.
About Harland Clarke
Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters. The company offers payment tools such as checks and cards; and marketing services such as deposit and loan acquisition programs, digital marketing, performance analytics and promotional products for businesses. It deploys these solutions holistically, across print, phone, and digital channels, ensuring that the customers of its world-class client base enjoy a consistently superior experience. For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world.
VP, Media, Communications & Industry Relations